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Service and Support Contracts

Three levels of service contract are available, from the basic level of preventative maintenance up to an all-inclusive agreement covering breakdown, parts and labour.

Service and Support Contracts

The major benefits of an APT service maintenance contract

 

Service Cover Options

Platinum

For ultimate peace of mind why not take our fully comprehensive ‘Fit & Forget’ Platinum level contract cover.  The Platinum contract offers unrivalled support including:

  • Preventative maintenance visits during the period, including mechanical and electrical safety checks
  • All labour costs for any breakdown failure**
  • All materials required for any breakdown failure**
  • Priority response time targeted at less than 8 working hours
  • 10% discount off all consumable items

Gold

The Gold level contract is our competitive alternatives to both Silver and Platinum. The Gold level contract includes:

  • Preventative maintenance visits during the period, including mechanical and electrical safety checks
  • All labour costs for any breakdown failure**
  • Priority response time targeted at less than 12 working hours
  • 5% discount off all consumable items

Silver

Ensure your system operates with maximum efficiency by accepting our Silver level contract cover.  The Silver level contract covers:

  • Preventative maintenance visits during the period, including mechanical and electrical safety checks
  • Priority response time targeted at less than 16 working hours

All service contracts available in 1, 3 and 5 year options.

APT products carry a full 12-month warranty against failure provided the equipment is correctly maintained, which any of our maintenance contracts will ensure.

All contracts exclude consumables, accidental damage and damage caused by vandalism.

For a quotation on a maintenance contract either email contracts@aptcontrols.co.uk or phone +44 (0)20 8515 8510

* This offer is not available for products older than 5 years, unless the product has been serviced by APT for that period.

** Excludes any failure that cannot be attributed to normal use

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